Frequently Asked Questions

Open the catalog, filter by city and capacity, then open a studio card to review amenities and rules. Pick a time slot and confirm from the cart. You’ll receive an email confirmation with access instructions and arrival details.

If you need recurring sessions (weekly show), use the same flow and book multiple slots back-to-back.

Typically: the room, microphones, headphones, basic monitoring, and on-site support. Some studios include video lighting and multi-camera setups; always check the amenities list on the studio page.

Add-ons (extra cameras, advanced post-production, live streaming) are available in select locations.

Yes. Most bookings are free to reschedule up to 24 hours before the session. Late cancellations may be partially refundable or converted into credit, depending on the studio’s rules.

If you’re within the 24-hour window, contact support as early as possible—sometimes we can help move your slot.

Studios labeled with “Live Call-ins” support remote guests via low-latency links and audio routing. Bring your guest’s email ahead of time so the host can send a secure invite.

For best quality, ask remote guests to use wired headphones and a stable internet connection.

Access instructions are included in your confirmation email. Some studios use reception check-in, others use smart locks with a time-based code. Arrive 10 minutes early for setup and a quick gear walkthrough.

Parking availability varies by location—look for “Parking” in the amenities section.

Most locations accept major debit/credit cards. Some studios support corporate invoicing for recurring bookings. After payment, you can download a receipt from your confirmation email.

If you need invoice details updated (company name, tax ID), contact support before your session.

Yes, in studios with video capabilities. Look for “Video recording” in amenities. Delivery varies: some studios provide files on-site; others upload to a secure link after the session.

If you plan to shoot vertical clips, mention it to the engineer so framing and lighting can be optimized.

You can usually export multitrack WAV stems and a quick reference mix. Bring a fast USB-C drive or request a secure upload link. We recommend backing up immediately after you receive the files.

If you need specific sample rate/bit depth, tell the engineer at the start of the session.

Water is always fine; coffee is usually okay if it’s away from gear. Meals may be restricted. Extra guests depend on capacity—please respect occupancy limits and keep common areas quiet.

If you’re bringing a small crew, book a larger room to avoid compromising acoustics and comfort.

Use the support form on the site or reach us by phone at +1 (415) 702-9834. Include your booking date, studio name, and the email used for checkout.

For same-day issues, phone is the fastest option.